Recently, Genserv, SDLG’s dealer in Oman, successfully delivered two L956F loaders to Mabela. The purchasing manager said it was the excellent service that made Genserv win out.

Mabela, Oman's largest supplier of sand and gravel, purchased 5 units of SDLG L958F loaders three years ago. As a company with a large number of construction equipment, they have been wanting to add more reliable machines that can withstand intensive workloads to their fleet. Recently Mabela intended to invite tenders to purchase two 5-ton loaders. Many equipment suppliers rushed to bid, especially some SDLG’s competitors in Oman, offered a very low price.

Mabela has a rigorous purchasing process. The judges come from different positions and they make comprehensive assessment for every supplier, including after-market service, spare parts price, technical support, machine performance, machine price and other additional areas. In the end, Genserv stood out from many competitors for its excellent after-sales solutions and successfully won the bid.

Riaan Avenant, Director of Equipment from Mabela, said: “Inevitably the machine will have some problems, minor or major, but how to reduce the downtime that matters. We have worked with Genserv for three years and we are satisfied with their fast and professional service. On top of that, they always have abundant parts stock and the parts price is reasonable. This is the main reason to choose SDLG machine. ”

Grant Chang, Genserv’s after-market director, explained: “We have branches all over Oman, and this year we added a new branch in Salalah. Each branch has stocked sufficient spare parts. We provide 24-hour service to ensure the high attendance rate of customers’ machine. In addition, the extended warranty support SDLG offered added weight to this bid.”

In the past ten years, the market share of SDLG loaders in Oman has maintained more than 30%, which is inseparable from Genserv’s insistence on SDLG service promise of “Fast, Expert, Care”. Choose SDLG, you’ll not only enjoy the reliable quality, but the excellent service as well.